0 notes &
I’ll tell you confidently that there is no better way to build consensus about improving the customer experience than to get stakeholders to observe customers first-hand, in person, in real time, right in front of them.
0 notes &
I’ll tell you confidently that there is no better way to build consensus about improving the customer experience than to get stakeholders to observe customers first-hand, in person, in real time, right in front of them.
